Shipping policy

Shipping Policy

At WEBIG, we aim to process and dispatch your order as quickly as possible. Orders are fulfilled from our US and UK (Northern Ireland) locations, depending on product availability and delivery destination.

Order Processing

Orders are typically processed during normal business days, excluding weekends and public holidays.

Some of our products are made to order, including items requiring custom printing, embroidery or patch application. These products may require additional preparation time before dispatch.

Orders containing multiple items may be shipped separately depending on product availability and fulfilment location.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

United States Orders

US orders are fulfilled from our US warehouse.

Available shipping methods, costs and estimated delivery times will be displayed at checkout.

Delivery times vary depending on the destination, selected shipping service and product availability.

Orders to Alaska, Hawaii, military addresses and other remote destinations may be subject to different shipping rates or delivery times.

United Kingdom Orders

UK orders are fulfilled from our Northern Ireland warehouse.

Shipping rates and estimated delivery times will be displayed at checkout.

Please note that products requiring printing, embroidery or patch application may have additional processing times before dispatch.

European & International Orders

We offer international shipping to selected destinations, subject to availability.

International shipping rates and estimated delivery times vary depending on the destination, product availability and shipping service.

International orders may be subject to customs inspections, import duties, taxes or additional charges imposed by the destination country.

Where these charges are not included in the checkout total, customers may be responsible for paying them upon delivery.

Customs clearance procedures may occasionally result in additional delivery delays.

Shipping Delays

While we aim to dispatch and deliver orders within the estimated timeframes, delays may occur due to courier disruptions, customs processing, adverse weather, public holidays or other circumstances beyond our control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

If your order is delayed or has not arrived within the expected timeframe, please contact our customer support team so we can assist.

Nothing in this policy affects your statutory consumer rights.