Refund policy

Returns & Refunds Policy

At WEBIG, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept returns of eligible items within 14 days of delivery.

To qualify for a standard return, items must be unworn, unwashed and in their original condition, with any original tags and packaging where applicable.

To request a return, please contact our customer support team with your order number and the item(s) you wish to return.

We will provide return instructions and the appropriate return shipping address.

Please contact us before sending items back to ensure your return is directed to the correct fulfilment location. US - California, UK / EU / INT - Northern Ireland.

Exchanges

If you would like to exchange an eligible item for a different size or product, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability. If your requested item is unavailable, we can arrange a refund or discuss an alternative.

Customers are responsible for return shipping costs for standard exchanges unless otherwise required by applicable law.

Made-to-order products may be excluded from exchanges as outlined below.

Made-to-Order & Custom Products

Many WEBIG products are made to order, including items featuring printed, embroidered or applied patch designs.

United States

Made-to-order products are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection or personal preference.

United Kingdom & European Union

Standard catalogue products made to order remain eligible for returns in accordance with applicable consumer cancellation rights.

Products personalised or customised specifically to an individual customer's requirements may be excluded from change-of-mind returns.

All Regions

These exclusions do not affect your statutory rights regarding faulty, damaged, defective or incorrectly supplied products.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number, a description of the issue and photographs where appropriate.

If an error has occurred on our part, we will arrange an appropriate replacement, exchange or refund at no additional cost to you.

WEBIG will cover reasonable return shipping costs for faulty, damaged or incorrectly supplied items where a return is required. Subject to review.

Return Shipping

Customers are responsible for return shipping costs when returning unwanted items or requesting standard exchanges, except where applicable consumer law requires otherwise.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.

Return instructions and the appropriate return address will be provided by our customer support team.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.

Refunds will be issued within applicable statutory deadlines.

United Kingdom & European Union Consumer Rights

Customers in the United Kingdom and European Union generally have the right to cancel eligible online purchases within 14 days of receiving their order, without providing a reason.

To exercise this right, customers must notify WEBIG of their decision to cancel within the applicable cancellation period. They then generally have a further 14 days to return the goods.

Where statutory cancellation rights apply:

Customers may inspect items as they would in a physical store. Handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may result in a lawful deduction from the refund.
Refunds will include the original standard delivery charge where required by law.
Customers are generally responsible for direct return shipping costs for change-of-mind cancellations, provided these costs were disclosed before purchase.
Refunds will be processed within the legally required timeframe. Where permitted, WEBIG may withhold reimbursement until the goods are received or evidence of their return is provided.
Personalised or individually customised products may be exempt from cancellation rights.

These statutory cancellation rights apply independently of WEBIG's standard returns process. Customers do not need prior approval to exercise a valid statutory right of cancellation.